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1. Never post your private information (such as your password).
2. Do your best to describe your issue or question in order to get a better answer (for example, if this is related to some particular auction id then provide this auction id number).
3. You may provide your user id if an issue related to it (but never provide your password).
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5. Please try to keep it friendly, we are here to help.

When you post your question
1. If this question is related to some specific auction, please provide this auction number.
2. Never post your password.

There are many answers to most common questions here:
General FAQ

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