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Web-based interface support
Can't Login with FireFox Mon Mar 21, 2011 08:08 AM Quote
HamsterP
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Posts: 2
Member Since: Nov 30, 2009
Location: Italy

Hi there,
since the change of address (https://www.myibidder.com) I can no more login if I use Firefox as a browser.
It works with IE.

Could you fix it (I do not use IE)? Or tell me if whose settings to choose?

Thanks in advance and compliments for you wonderful app!

HamsterP

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 Mon Mar 21, 2011 01:21 PM Quote
Sashka
Support
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Posts: 3792
Member Since: Feb 13, 2008
Location: www.myibidder.com

You have to login using your current eBay user id and password.
Your eBay user id and password do not depend on the browser you use.
If you believe you are entering your current login information, please include your eBay user id (no password please) with your message.

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 Mon Mar 21, 2011 05:04 PM Quote
HamsterP
Newbie
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Posts: 2
Member Since: Nov 30, 2009
Location: Italy

Hi,
I'm aware it shouldn't depend on the browser, but with Firefox, each time I try to login (hamsterpaolobay) the page reloads and asks me again user id and psw....

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 Mon Mar 21, 2011 07:41 PM Quote
Sashka
Support
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Posts: 3792
Member Since: Feb 13, 2008
Location: www.myibidder.com

In this case make sure you allow cookies for myibidder.com domain.
If cookies are not enabled, it will not be able to log you in.

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can't login Sun Mar 27, 2011 09:45 PM Quote
dwcd
Guest
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I cannot get this program to work at all. I disabled my firewall, I lengthened my password and all the time when I open Myibay it comes up as offline and even after I sign in it will not go online. Not sure what else to do.

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 Sun Mar 27, 2011 10:14 PM Quote
Sashka
Support
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Posts: 3792
Member Since: Feb 13, 2008
Location: www.myibidder.com

dwcd wrote:
I cannot get this program to work at all. I disabled my firewall, I lengthened my password and all the time when I open Myibay it comes up as offline and even after I sign in it will not go online. Not sure what else to do.

Are you sure you are referring to Firefox add-on? Please confirm.

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 Sun Mar 27, 2011 10:37 PM Quote
Guest
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It's okay, for some strange reason it just started working. I did nothing but leave the computer for ten minutes and when I came back and tried to log in it worked. I swear to god I made no changes to the comp. ????

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 Tue Jun 28, 2011 08:18 PM Quote
Mond
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Posts: 1
Member Since: Jun 28, 2011
Location: Germany

I know its a bit old by now but i got the same problem now.

HamsterP wrote:
...each time I try to login (hamsterpaolobay) the page reloads and asks me again user id and psw....


i can confirm this and there isnt the wrong id/pw hint like if i enter a wrong one

wrote:
It's okay, for some strange reason it just started working. I did nothing but leave the computer for ten minutes and when I came back and tried to log in it worked. I swear to god I made no changes to the comp. ????


i can confirm this too. I had this once this week but i cant log in by now except i open the page with "ie tab v2" (FF addon) which uses the Internet Explorer source or something like that.

The FF addon mini Tab still works and let me log in but not the main page.

best regards

Mond

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 Tue Jun 28, 2011 08:31 PM Quote
Sashka
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Posts: 3792
Member Since: Feb 13, 2008
Location: www.myibidder.com

Please clean the browser's cache, restart the browser and try again.

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 Sat Jul 02, 2011 11:53 AM Quote
Guest
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its very strage...

since i loged in with the ie tab addon i have no problems to log in with FF at anymore.

Have cleaned the browsers cache before of course and it didnt work, but now (i didnt do anything except to log in with the addon) it works again.

I guess the problems solved for now.

best regards

Mond

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 Sat Jul 02, 2011 02:41 PM Quote
Sashka
Support
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Posts: 3792
Member Since: Feb 13, 2008
Location: www.myibidder.com

Good. Seems like the caching issue got cleaned out after all.
Thanks for your follow up.

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